As a small business owner, you might think that an answering service is beyond your budget and your needs right now. You may feel as though answering services are better for bigger businesses. In fact, a live answering service can be a great resource even for smaller businesses. Here's a look at a few things that you should know about how an answering service can benefit your small business.
Improves First Impressions
Especially for those customers who locate your business information online, first impressions are crucial. When a prospective customer tries to call your business and gets a busy signal or, worse, no answer at all, it can be discouraging. They may move on to one of your competitors instead if they can reach someone directly there.
An answering service can eliminate this problem. When a prospective customer calls, they will either reach you directly or their call will be routed to your answering service. Reaching a live person, even with an answering service, is often more comforting and gives new customers the impression that your business is well-established and cares about customer service.
Enhances Customer Retention
For service-based businesses and businesses whose customers may need to reach you at all hours, having an answering service is a valuable investment. When a customer calls and is left to record a message on voice mail, they can be frustrated and may worry that their message won't be received.
If your customers call in need of service and they are able to reach your answering service, that conversation can give them greater confidence that there's someone responding to their needs. This can help you to preserve your long-term customer relationships even as your business grows.
Gives You A Break
Small business owners often struggle with work-life balance, many times answering business calls on their personal phones around the clock. This can interfere with dinner time, family obligations, and more. If you find that you're losing out on your own time and necessary relaxation because of your small business demand, an answering service can help take that stress away.
You'll only have to worry about interruptions for urgent, emergency calls or those calls that you specifically request that you be notified right away for. You won't have to answer every business call even in the evening hours or on the weekends. This allows you to balance your business and your family without feeling as though you're neglecting either one.
Reach out to a company like AnSer to learn more about answering services.